Are you a natural problem solver? Quick learner? Interested in working in a great team and in the company which offers a lot of freedom? Let’s talk.

We’re looking for Support Engineers for our elite Customer Operations . We’re not a helpdesk, neither a call center.:) . We investigate, analyze and troubleshoot issues for clients who use our market-leading pricing and analytics software. There’s no “turning it off and on again”, but there’s a lot of code reading, asking the right questions and coming up with original solutions.

What you will do:

• Work with our customers to resolve their issues and make sure that they get bugs fixed
• Overseeing customer bug reports as they get resolved
• Assist our configuration engineers and other teams with problems they may face.

What You Can Look Forward To

• Easy and Enjoyable is one of our core values – we project it into everything we do
• A team of friendly, skilled people, where help is always available
• Flexible working hours without micromanagement, personal freedom and focus on individual responsibility
• We value independent thinking and judge people by quality, not quantity of tasks
• Professional growth and development opportunities, technical trainings
• We promote internally whenever possible
• Use of modern tools and access to experts
• Team spirit in the workplace, with team dinners, weekend retreats and fun activities
• Opportunity to dive into the pricing field and get a deep understanding of enterprise tech
• Company sponsored events for employees, volunteer tech talks and tournaments
• Weekly English classes, international travel opportunities

Our Benefits:

• 25 days of paid vacation + 4 Recharge Days (one Friday off per quarter)
• 2 days paid leave for volunteer/charity work
• Monthly benefits allowance
• Meal credits added on top of salary
• Modern cozy offices in Prague (Flora), Ostrava (Fifejdy) and Hradec Kralové (city center), no large open-space floors and no cubicles, rec room with games and books
• Snacks and fresh fruits at work, weekly surprises (pizza, sushi, desserts, ice cream, wine tastings), breakfast every Thursday
• High-end laptop and smartphone, including personal use
• Discounted unlimited mobile plan for family members

What you should be:

• Team-spirited but independent and responsible. Work from home if you like, as long as work gets done
• Willing to learn a lot of new skills – likely more than you’ve ever learned
• Capable of working hard, but also having fun and being a part of a very casual environment

What you should definitely have:

• Good English is a must, both verbal and written
• Strong problem-solving and troubleshooting skills, even under pressure
• Some experience with programming, preferably object-oriented; ability to read code
• Basic grasp of XML, SQL and databases in general
• Ability to multi-task and prioritize, take initiative and play well in a team

What’s good to know, but can be learned:

• Experience with Java EE, Spring, .NET, Groovy or React.js coding and development
• Application servers: JBoss, NetWeaver, Jetty
• Oracle and its development and diagnostic tools
• Experience with Git, JIRA, Confluence, Splunk/Kibana, web services, or REST APIs
• Previous support or customer-facing experience is welcome