Position

We are looking for a smart and talented Technical Engineer to build a bridge between non-technical operators and our informatical system. The Tech Solver team is currently composed of 3 people (EPITA, 42, McGill). Due to our growth (x4 per year), this number is likely to increase quite rapidly.

You will be responsible for handling technical queries from our operators which have 3 primary outputs:

• Explain how to perform the desired operation on our interface
• Solve technical issues
• Write bug reports & feature requests to improve our operations.

You will be the go-to person for anything related to our product, it’s features and how to use it.

If you want to apply as a freelance you can

Missions

• Handle Stockly Tech Tickets
• Improve our interfaces to clarify & smooth the communications between the techs & the operations teams
• Reproduce and write detailed bug reports and feature requests

💝 About your future benefits

• Competitive packages: for this position, package range is typically between 1500 to 1800€ depending on the profile (e.g. basic knowledge to expert). We have a well defined and objective salary grid that is based on both skills level and scarcity of profiles 💸

• BSPCE for everyone (for permanent contracts) 🚀

• Health insurance provided by Alan 💊

• Meal vouchers by Swile 🍽️

• 50% reimbursement of your Navigo Pass 🚋

• A central and amazing working environment in le Sentier (Paris) 💼

• Flexible and remote-friendly policy 🏡

• Stockly dinners together every other Thursday 🍻

• Coffee, tea and fruits available everyday 🍇

• Climbing & football team 🧗

⚙️ About how we work

• Every team has a daily meeting to align on priorities and solve issues ⇒ You won’t be left alone!

• Every Monday we have a global weekly meeting where every team shares what they are working on and what they will do for the coming week ⇒ You will have visibility on the whole company!

• Every quarter we have our OKR meeting (Objectives, Key Results) where each team shows the results of the previous quarter and the objectives of the following one ⇒ You will see the company grow and your own role inside of it!

• During all these meetings everyone can challenge each other and all questions are more than welcome ⇒ Transparency is one of our key values, and we are always open to new ideas!

You see yourself in the following:

• A past experience in IT or a strong experience in B2B customer support highly valued
• You are very rigorous and you like to investigate technical problems
• You feel very confortable with software and like to dig in their configurations
• You love math and logic
• You can speak English

If you want to work with an ambitious team who wants to become #1 in the market in a fast paced environment, this is the place for you! 🚀

🏎️ Our process goes fast, we are reactive and we adapt to your availabilities, we can typically go through the whole process in 2-3 weeks:

1. 20min video-call with a member of our Talent Acquisition team - To understand your background and motivations, and reply to your questions
2. 45min entry-test to be sent by email - You will have some time to do it at home
3. 1-hour face to face(or remote) interview with our Growth Hacking Team Leader Pierre - To have a deeper discussion
4. 🎉 Final offer 🎉

🏡 Part of the process can be done remotely if you have constraints