Startup Flow

Startup Flow

Senior Customer Success Manager

  • Indefinido 
  • Paris
  • Teletrabajo a tiempo partial

La empresa

Startup Flow

Startup Flow

  • SaaS / Cloud Services, Software

La oferta

Senior Customer Success Manager

  • Indefinido 
  • Paris
  • Teletrabajo a tiempo partial

About

Startup Flow is a SaaS platform for companies to map, manage and monitor their open innovation projects with startups and partners at scale. The platform helps to consistently orchestrate the right data, the right processes, and the right people involved in the increasing number of open innovation initiatives (corporate venture capital, startup partnerships, R&D projects, etc.).
Some of the world’s leading innovators (HSBC, Nestlé, Capgemini, Bayer, and many others) are using Startup Flow to build innovation portfolios, design operational processes, and generate automatic reporting.
And they are growing fast! Headquartered in the heart of Paris and with operations in Germany and the UK, Startup Flow supports its clients and their teams in 89 countries.

As a Customer Success Manager, you will guide our clients so they get the most out of our product and continue to be happy & loyal customers. The software solution that we are providing is transformative, innovative and very strategic for large organisations, so you will be in touch with a wide range of interesting people: innovation leaders, high-level executives, operational people…
Together with the other members of our Customer Success team, you will make sure that the value of our offering is understood and unlocked by them all.

Job description

What you’ll do :

  • Accountable for Customer’s overall success with Startup Flow’s Experience Cloud solutions, including enablement, value, adoption, renewals, customer health, and satisfaction.
  • Responsible for identifying technical and business requirements and use cases to assure Startup Flow’s solutions drive value and exceed expectations.
  • Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and effectively using our customer engagement model to meet customer business goals.
  • Be the voice of customers to inform our sales process and product roadmap.
  • Help our customers design, benchmark and execute innovation strategies thanks to your cross-clients expertise and to your knowledge about our product (cross-clients introductions, recommendations of product configurations, workshops, etc.).

Preferred experience

What you’ll need :

  • Strong communication and relationship management skills, with the ability to effectively navigate organizations and champion joint partnership.
  • Strong Consulting skills from working as a trusted advisor to drive business value for clients and partners.
  • Existing knowledge of software in digital marketing and/or digital media space.
  • Skilled at Project Management within large organizations, helping to inspire change across groups by engaging key partners.
  • Highly effective at leading and facilitating executive meetings and workshops.
  • French native, great written and verbal communication skills in English. A professional proficiency in German, Italian or Spanish is a bonus.

Meet the team

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