What will you do ?

• You will be the right hand of our Customer Success Managers, helping them to handle challenges they face on a daily basis
• You will work on operational support to deliver the best customer experience
• You will be the main owner of preparing, checking and sending gifts
• You will also be a great help for our CS Ops department, cleaning & updating data within our current CRM (Customer Relationship Manager)
• You will be in regular contact with our Banking department, making sure we meet all the compliance requirements on time for our clients.
• You will help monitoring our customers’ activity, pushing usage for our all-in-one spending management platform.

Must have :

• You are curious and quick learner, you have the ability to absorb quantity of new information.
• You hold dear the success of our customers and will prove it in the way you do your job on a daily basis.
• You are a rigourous, patient and empathetic person.
• You are comfortable managing several tasks and issues in a fast-paced environment.
• You have excellent verbal and written communication skills in French and English.
• You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus.

Extra (would be great)

• Previous experience in B2B SaaS company.
• Previous experience in User Care, Customer Success or Operations.

Why should you apply ?

• Learning environment, entrepreneur and team spirit
• Brand new offices located in Silicon IX (near Gare St-Lazare)
• A team of hackers and hustlers dedicated to grow Spendesk in Europe
• Gifts powered by our internal virtual currency
• Lunchr cards
• Thursday social with the team