At Quadient, the Global Product Manager for High-end mailing systems is the central global point of responsibility for the performance of the High-end mailing solutions. You will lead the strategy, discerns customer requirements, designs the business model and continuously adjusts to market conditions to grow profitable products, solutions and businesses for Quadient. In this multi-disciplinary role, he/she interacts with all parts of Quadient to bring together and align teams, capabilities and business processes to meet the needs of our customers. This role can be held remotely from anywhere in the UK.

The global product manager is a leader with strong communications and influencing skills, able to articulate a clear and compelling vision for the business and lay out the detailed path required to achieve the vision. The position requires experience and demonstrated familiarity across engineering, marketing, finance, customer service and sales, combined with the business acumen and analytical foundation to integrate this breadth of experience.

The Global Product Manager will be held to high standards of performance, measured by their ability to drive long-term revenue and profit for the company and its shareholders. Market share, customer satisfaction, solution competitiveness and win rates, product adoption and usage, return on investment and speed to market will be used on an ongoing basis to assess the complete business impact of product managers.

Responsibilities

Solution Strategy

• Research customer needs and business requirements specific to the production mail and high-volume mailing market
• Translate and communicate customer perspectives, needs and concerns within Quadient; “Own the problem” that the solution is addressing
• Define the vision for Quadient’s high-volume mailing solutions, from both a customer standpoint and Quadient’s standpoint
• Establish the business strategy, revenue and profit drivers and financial plan for the assigned product or solution
• Oversee quantitative and qualitative research to refine and evolve core solutions and approaches over time
• Proactively analyze market trends and competition (features, pricing) and provide recommendations
• Understand and stay current with the regulatory and postal context across markets, specifically including the potential effects on customer requirements and behavior; modify the solution strategy in light of postal and regulatory changes
• Define and manage a multi-year integrated solution road map

Solution Execution

• Understand the technology landscape, trends and tradeoffs affecting the solution and its technical architecture; Apply technology strategies to optimize the customer experience, service, manufacturability, reuse and minimize technical obsolescence
• Define target customers, value proposition, go-to-market strategy and price positioning for Quadient’s high-end mailing solutions
• In collaboration with Product Marketing, design the core messaging and major content strategy related to high-end mailing systems
• Define a specific competitive approach to target competitor installed base and prospects
• Set priorities for development and budget allocations
• Represent the “customer’s voice” while defining detailed product specifications
• Plan and monitor the development, manufacturing, go-to-market and service costs against the business plan or model P&L
• Contribute to the market launch of the solution by creating the launch pack (specifications, competitive guide, ..) and its collateral (brochures, web demo, testimonials,..) and train the channel marketing, sales and sales enablement teams globally
• Collaborate with Supply Chain and R&D Engineering to establish the manufacturing strategy for high-end mailing systems in such a way as to continually increase gross margin profitability of the product line
• Deliver guidelines for unit, revenue, ASP and margin objectives for high-end mailing solutions in the annual planning process
• Working with Operating teams in specific countries, monitor the sales performance of the assigned solution
• Monitor all KPIs associated with the solution success and adoption
• Pilot the entire life cycle of the solution (launch, evolution, phase out) based on the performance of the solution in the market and in line with the business line strategy

Quality

• Ensure that the realized customer experience is in line with target, vision and business plan
• Determine acceptable standards of quality for all hardware and software product within the high-end mailing solutions portfolio
• Actively monitor customer feedback on the overall solution effectiveness and end-to-end customer experience
• Investigate and adjust rapidly and on an ongoing basis to customer feedback

• Bachelors degree in business / marketing or engineering, Masters preferred
• • 5 years of experience in product management (software and/or hardware) in a B2B environment
• Fluent English
• Mastery of both strategic and operational marketing
• Mastery of a range of business software, including PowerPoint, Excel and Word
• Demonstrated business and analytical thinking
• Facility in communicating and coordinating effort between the Business Line and Operating Teams in a matrix-style organization
• Intense competitive spirit, driving self and colleagues to win in the marketplace
• At ease in technical and international environment
• Excellent communication skills, credible and convincing
• Intellectual curiosity, creativity and pragmatism
• Passion for making a difference for customers, for partners and for the company
• A high degree of self-motivation, disciplined execution and autonomy
• Committed to seeing a project and a business through to its conclusion
• A Team player
• Preferred: prior experience in a mailing environment**