The Ops Team is at the heart of the OVRSEA customer experience: reactivity, excellence, pedagogy and customer awareness are the leitmotiv !
The Ops team is the main contact for our customers and acts as a link between all our service providers, who have been selected on the basis of quality of service, responsiveness and reliability.
The Ops Manager responds to our customers’ requests for quotes in a fast and relevant way and have the role of making the pricing and purchasing operations more efficient by improving the tools and processes in place.
The Ops Manager communicates in real time with the customer concerning the evolution of the transport, informs him on the important stages, guides him in case of constraints and hazards and is a force of proposal if the situation requires it.
He is also in daily contact with the various service providers chosen (in general 4 to 5 service providers are necessary for an import : an agent in a foreign country, the shipping company, the customs declarant, and the carrier) and acts as a link between all the parties involved throughout the duration of the transport.
At the end of the transport, the Ops Manager is in charge of invoicing and billing the transport file.
For all these reasons, the Ops occupies a major role in OVRSEA’s activity, which makes it a key pillar for the company.
👉 Operational planning and pricing of international transport (15%)
👉 Transportation operations in large import or export (70%)
👉 Manage customer invoicing (15%)
You can consult our presentation Notion in order to discover our history, our products, our teams, our commitments and the many advantages we offer to our employees!
Here is a short overview of the daily life of our Operations Managers at Ovrsea, through which you will discover their missions, their working methods and their feedbacks!
You will also find 👉 here a short video to familiarize yourself with our culture and to learn more about Ovrsea’s #1 value: Pedagogy.
This value translates into : The implementation of webinars, PIC and PEC (our internal and external cultural presentations), a culture of writing via Notion, an onboarding promoting a complete immersion in the world of international transport, … and more!
Do you see yourself working with us? Don’t hesitate anymore and apply to join the crazy Ovrsea adventure ! ✈️
👉 HR call with Zoé, our Talent Acquisition Manager (30 min)
👉 Interview including a business case with our Operations Team Leads (1h00)
👉 Interview with Brieuc, our COO and co-founder (45 min)
👉 Meeting with your future team in our offices
👉 The final proposal !
At Ovrsea, we are committed to an inclusive recruitment process and to fostering diversity within our teams
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