As part of the OpenAirlines Customer Success team, you will be in charge of a portfolio of customers and will act as a trusted advisor to these customers to ensure they achieve their objectives and have a great experience with our solutions. You will work jointly with our customers to develop success plans and identify opportunities to help them.

🌟The main missions of the Customer Success Manager are to:🌟

• Manage the implementation of our solutions for our international customers
• Provide onboarding, training and support to airlines’ users
• Proactively provide consulting to optimize airlines’ operations
• Advocate and liaise with internal teams, including Product, Engineering to improve customers’ experience and share customers’ requirements
• Develop consulting offers
• Monitor the airlines satisfaction and ensure it stays at the highest level
• Boost customers’ adoption and engagement
• Provide pre-sales technical support to the Marketing & Sales team

Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), and organization (project management, change management).

🌟Essential skills🌟

• Aeronautical, flight and airlines operations: performance, regulation, planning
• Knowledge in fuel optimization, dispatch, safety, punctuality
• Ability to listen, to propose ideas and concretize them
• Good oral and written English
• Project management

🌟Interesting knowledge🌟

• Private or commercial aircraft pilot license
• Computer programming concepts & Computer Science (Java, Python)
• Flight physics
• Other languages (Chinese, Arabic, Spanish, French, Cantonese, Mandarin)

🌟Profile🌟
Holder of a Master of Science degree, you have a background in Aeronautics, Civil Aviation, or Computer Science and if possible, have a professional experience in airline or in contact with airlines.
You are rigorous and analytical.
You have the sense of contact, know how to express yourself in a synthetic way and like international exposure.

🌟Salary & Conditions:🌟

• Salary: 35-37k€
• Variable bonus
• Training
• Opening of the capital to all employees
• Remote-friendly
• Advantageous company mutual insurance
• Tisseo pass paid at 50
• Super pleasant offices near Capitole
• FedEx days, 24 hours to innovate, every quarter
• Incredible teambuilding

• First interview with Clémence Jacquemin, Head of Customer Success
• Interview with Clémence Jacquemin, Head of Customer Success and Alexandre Feray, CEO
• Technical interview