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Onboarding Specialist - Internship - July 2024 - M/F

Prácticas(6 meses)
Paris
Salario: No especificado
Sin trabajo a distancia

MYTRAFFIC
MYTRAFFIC

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El puesto

Descripción del puesto

Started in France in 2016, Mytraffic mission is to empower commerce professionals with the best location analytics and insights to be smarter every day and design the best experiences in physical locations.

We already serve more than 500 customers in many different sectors (Retail, Real Estate, Consulting Companies, Cities…) all over Europe to help them expand their businesses, analyze or predict performances of investments, understand their customers’ habits, benchmark their results with competition…

Mytraffic is a hyper growing scale up (+110%/year) supported by 30 Millions € Series B fundraising round with Axa Venture Partners, Alven and Kernel Investissements in November 2022 to finance its European expansion. 

In January 2024, Mytraffic announced the strategic acquisition of the Spanish start up Geoblink, becoming Europe’s premier location intelligence platform.

You will report to a Head of Customer Onboarding and work closely with an Onboarding Specialist. You will collaborate with a team of 15 CSM. 

The Onboarding team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!

For this position you need to be based in Paris.

👀 To give you more details about your day-to-day at Mytraffic 

The onboarding phase begins with the sales handover and ends when users are proficient with our platform and can leverage it to achieve their day-to-day objectives (averagely 3 months after becoming a client). By joining the onboarding team, your will:

Participate to develop and maintain the best workflows, playbooks and collateral to onboard our clients, 

Help to build the best automation workflows to ensure customer satisfaction and activation,

Be in charge of training users on how to best use our platform

Collaborate with other team to share customer feedbacks, deploy new use cases and enrich customer experience,

🏆What we offer

The opportunity to join a scale-up and therefore :

Having a real impact on the company (even as an intern!). Mytraffic is always on the lookout for the best talents and is committed to retaining his top interns in its  teams.

Learning by leading your own projects,

Gaining valuable experience in a fast-paced, demanding environment,

Working as part of a new key team at Mytraffic, striving for excellence through collaboration and well-being,

Competitive salary: €1,200 per month + end-of-internship bonus,

Access to a highly attractive workplace at Wework Avenue Jules Lefevbre (where we have our own offices) and a SWILE card.


Requisitos

🏅About you

You have graduated or are in the process of graduating from Business School (or equivalent),

You are fluent in French and English, both spoken and written,

Ideally, you have previous experience working in a startup in client-facing positions,

You have a strong interest in customer service, customer satisfaction, and customer engagement,

You possess the ability to work independently and organize yourself to achieve both self-set and assigned goals,

You are adept at adapting to changing situations and thrive in working on diverse projects,

You have a passion for learning and are not afraid to take on new challenges,

You find fulfillment in seeing tasks through to completion and are proactive in offering suggestions and ideas.


Proceso de selección

⚙️ The Recruitment Process 

45 min with Julien, our Head of Customer Onboarding

60 min Business case

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