Mission

Make users happy. You will be the voice of the user community. You will also be responsible for our most precious source of user feedback.
You will have to:

• help users by answering product-related questions via our main support channels: Intercom, Front, Instagram DMs, etc.
• proactively message users when feature they requested is made available or bugs the reported are fixed
• keep track of, and tag conversations, triage corresponding features requests and links bugs to our task management system
• write product guides and support articles for our help center https://intercom.help/mojo-app
• share user feedback with the product team to help improve the app

Conditions

• Being located in the US or Canada
• Available at least 2 hours on every weekday at business hours (NYC timezone)
• Having a prior experience doing customer support at a tech company
• An iPhone can be put at your disposal for the job in case you need one

Here are the basic qualifications needed for the job:

• Native English speaker (verbal + written)
• Great communication and problem-solving skills
• Great sense of human empathy - put yourself in users’ shoes so you can be great at solving their issues

We also care deeply about human skills:

• Autonomy - you will manage support on your own
• Be a team player
• Be comfortable with total transparency
• Being humble, relaxed and enjoy an environment where people are bad at making good jokes :)

1. Screening call - 30min, remote
2. In-depth interview with team members - 2-3h, remote or in-person
3. Technical test and meet the team. You will get paid for this test - half-day