As part of our Delivery Team, whose objective is to ensure our clients’ satisfaction by building the best conversational solutions, your role will be to:

• Deliver the value sold to our clients by designing efficient and measurable use cases for their chatbot
• Build complex use cases and provide support, according to the clients’ technical level
• Walk our clients through the platform to make sure they use it to its best
• Ensure lean project management respecting budgets, timelines, and quality standards

Missions

Your mission is represented by 3 pillars :

Build & Implement the solution

You are responsible for designing, building and implementing Use Cases on our platform, based on the scoping done with the client at the beginning of the project and ensure that:

• The Use Case’s KPI’s can be measured
• The Use Case works as expected without any technical failures
• You have followed Mindsay’s implementation best practices
• You provide suitable demos to onboard the client on your implementation, based on their level of autonomy on the platform

Project Management

Lead clients’ project from end-to-end to ensure you deliver the value sold on time and with the required quality:

• Organize and lead internal and client meetings, provide the necessary materials
• Define with the client the best Use Cases and KPI’s to answer their business needs and measure the success of the solution

Client Support

Provide necessary support to ensure our client’s best use of the platform by:

• Creating documentation around use case implementation
• Training them on how to use the platform
• Teaching them best practices of chatbot building

Preferred

• 1+ year of successful experience in project management
• You are business & client oriented
• You have strong interest in technical subjects, and you are a fast-learner (you will learn new coding languages at Mindsay)
• You are a team player, with excellent interpersonal & communication skills
• You are enthusiastic, resilient, and positive
• You have excellent oral and written communication skills in English and French
• You embody Mindsay’s values of Feedback, Accountability, & Persistence

Bonus

• You speak a third language: Spanish, Arabic, Dutch, German …
• You have a specific expertise in digital projects that you could apply to the chatbot industry: analytics, design, product management, technical support or maintenance …

• A first call to get to know each other (with HR)
• A first interview
• A case study/technical test
• A second interview

All process is remote friendly