We are looking for a talented and passionate person to contribute to Customer onboarding and Satisfaction!
Objectives:
• Translate client social media listening needs into clear, effective, actionable projects within our platform ¨Radarly¨
• Strive for top level satisfaction for all Radarly clients worldwide
• Optimize the data to provide cost efficiency social listening projects, putting in place intelligent, noise-free search architectures
• Implement, maintain and troubleshoot clients’ Radarly projects: advise clients on their project structure, tailor Boolean queries for optimal data collection, identify and solve data collections problems
Responsibilities:
• Handle complex corporate clients
• Lead customer engagement, webinars and workshops
• Build and drive adoption plans
• Autonomously handle complex client projects and proactively manage client expectations
• Design architecture to achieve customer requirements
• Design tailor-made trainings for customers and make them powerful Radarly users
• Serve as an escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across different departments as necessary
• Proactively propose new ideas to optimize the department’s ongoing process and methodologies to improve and increase the customer value.
What we offer:
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
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