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UX Researcher & Ops Apprentice

Profesionalización
Paris
Salario: No especificado
Sin trabajo a distancia

ManoMano
ManoMano

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El puesto

Descripción del puesto

OUR COMPANY CULTURE 💙

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care. 

The Experience Design team✍️ is part of the Marketing department at ManoMano and work closely with Product and IT teams to imagine & deliver the new ManoMano experience for tomorrow.

Currently, almost 20 designers and user researchers are working together in order to design and deliver best-in-class products & services to our users & customers, and support ManoMano ambitions. 

We are looking for a UX Research Ops Apprentice to join the Experience Design team and work on our e-commerce B2B and B2C platforms for our users & customers.The ideal candidate will have proven experience expanding, leading, and implementing UR processes & culture in order to support a user and customer centric mindset. Additionally, the candidate will possess an exceptional ability to collaborate across large teams and influence stakeholders’ strategy with high impactful insights.This role reports to the User Research team and Head of Design. 

Responsibilities 

Responsible for helping senior researchers conducting qualitative and quantitative studies by : 

1- Coordinating with all the internal stakeholders to gather the useful information or data we already have to frame the project and adapt the methodology :Gather insights from previous research Look for data from our website analytics tool (Amplitude etc) to understand or identify trends in terms of online user behaviours, gather qualitative customer feedbacks about the research topic in Chattermill..   

2- Taking in charge the user recruitment to organize qualitative interviews, usability tests, concept test, focus groups... meaning :

Extract from our users database  the panel we will target by emailWrite the message that will make users want to take part in the study and explain in details how the study will take place and what we expect from them

Follow the user recruitment process : organize an additional recruitment emailing if needed, confirm the appointments, make sure that the interview will take place in the smoothest way

Send the incentive once the study is finished and track the results

If the recruitment is done by an external partner to target specific users : explain the recruitment brief to the partner, make sure it is well understood and taken into account, follow the recruitment process and planning. 

3- Take part in studies by assisting senior user researchers : take notes during user interviews or user tests.  

4- After the study : help senior user researchers follow the way the teams take into account the recommendations and insights of the studies by :

Creating a follow up document and share it to the teams identifying KPI, metrics or qualitative ways to measure how this insights enabled the company to upgrade and improve user experience 

5- Play an active role in making user research shine among all the teams to make sure that business and Product decisions take into account users’ needs :

Update our research depository and knowledge spaces to make sure they’re always up to date with fresh and relevant information that will be useful for teams

Organize internal (IRL or remote) events among the company to share this knowledge and make some pedagogy about user research and user needs, under the supervision of senior user researchers 

6- Support & work in collaboration with UX-UI designers, product team & Business owner to : 

Define the best product orientation based on the user needs & expectations. 

Work on the discovery phase on the new evolution & accompany the ideas phase to validate the recommandation. 

Be a user advocate and defend the user voice in the decision to have the right balance between business need, tech constraints & users feedback.   

7- Support the Research Team’s evolution by :

Organizing creative internal events to favour the sharing of knowledge, experience and ways to improve our practices Update our research toolbox with useful and standards documents to facilitate and speed up the organization of studies

Keep an eye on best practices, creative alternative ways of doing research, evolutions that should be worth sharing to senior researchers to make the team grow and get better !  

Desired Skills & Experience

Following a master’s degree or equivalent in service design, user experience, user research or similar Empathy towards users, with a strong willingness to understand their path, needs and difficulties

A strong team player, collaborative and willing to find solutions

Someone pragmatic and problem solving oriented 

Demonstrated sense of service

Communication skills to be excellent in both verbal and written form (French and English)

Familiarity with UX design & service design methodologies 

Usage of design tools such as Figma or Wireframing is a plus (not mandatory)

Background in social sciences, cognitive science is a plus

Familiarity with data (monitoring, tracking) & be able to consolidate information, exp. with google analytic or data analysis tools is a plus

About you

Full of empathy for users

A self-starter who’s problem-oriented, strategic, passionate and thoughtful about their work

Be able to manage multiple simultaneous projects with ease, a drive to take initiative beyond your normal duty; strong listening, organizational, and analytical skills; and a will and capacity to constantly learn new and developing research methods and analyses.

Eager to be part of a fun, fast-paced environment in a hyper-growth context

Ability to challenge the status quo and envision innovative ways to look for problems

Sounds like you?

Let’s get in touch!

At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. 

We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   

The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. 

To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  

If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

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