OUR COMPANY CULTURE 💙

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care. 

Already positioned as Europe’s leader in online Home Improvement, ManoMano continues to grow its business by developing the ManoMano Pro platform, dedicated to Home Improvement professionals and present in France since 2019, Spain and Italy since 2020. Construction professionals face daily constraints of organization and can’t afford an after sale experience (Delivery, Customer Support) that doesn’t match their expectations, and we are looking for a Lead Ops B2B to make sure we do and offer a differentiated and competitive experience.

His/ her mission? Make sure our professional clients get the best After Sales Customer experience (Delivery, Customer Support) they possibly can, and demonstrate how much we value professionals positive experience! You will be reporting to the Senior Lead Business & Operations B2B and working on all ManoMano Pro geographies.

1-Build and tell the vision of ManoMano experience for Professionals

Relying on customer research, analytics and benchmarking as well as your own experience, you will write the long term vision for Pros experience on ManoMano. You will be the sponsor of this vision and engage the whole company with you, both leaders and doers, inside and outside the B2B team.

2-Coordinate initiatives and support

You will define the priorities for each geography, enabling the experts of the operational teams (Aftersales & Seller Quality, Delivery, etc.), to define initiatives and build their roadmap. As the sponsor of B2B Ops, you will support the operational teams in exploring topics when relevant, and help them prioritize the projects with Tech teams. You will also be hands-on and directly drive some project streams.

3 - Monitor & iterate

You are, with the operational stakeholders, responsible for defining the ambition and accountable for it. You will monitore the results of the different initiatives you are driving and propose enhancements to achieve our business ambition.

Preferred experience :

At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. 

We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   

The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. 

To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  

If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.