• Manage day to day a portfolio of clients,
• Own all business operations for the existing book of business you support - this includes working directly with internal resources and stakeholders such as Legal and Privacy teams, managing SalesForce opportunities, and driving solutions to completion with product and technical support teams,
• Coordinate and manage all activities within these accounts for improvement, growth and continued strategic development. You fully own renewals and drive upsell opportunities!
• Assist with day-to-day management and troubleshooting for some of our largest and most strategic accounts,
• Drive adoption of LiveRamp products and services - blocking and tackling barriers (internal and external) to adoption and success,
• Demonstrate a deep understanding of LiveRamp product and services to internal constituents as well as external clients and partners,
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives,
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders,
• Monitor, analyze, and forecast,
• Assist with challenging client requests or issue escalations as needed,
• Drive customer satisfaction.

• 3-5+ years of experience working with clients in a customer facing role (customer success and/or account management preferred),
• Experience working with/at Brands, Data Providers, Agencies and Marketing Services organizations a plus,
• AdTech experience preferred,
• Experience troubleshooting technical problems and managing issues through to resolution,
• Passion to manage clients day to day and develop new business opportunities!
• Quick to learn and able to communicate technical and marketing concepts to clients,
• Great communication skills both internally and externally,
• You are punctual and always answer emails and calls within 12 hours.