Jellysmack is the global creator company that detects and develops the world’s most talented video creators on social media. We’re an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

Team culture:

Jellysmack’s Operations Team is in charge of keeping the company running smoothly. Our daily work covers all of Jellysmack’s activities, including project management, facility management, and technology, and is carried out in collaboration with other teams. Precision, innovation, and overperformance are the values that define us the most. Our work may be challenging, but it’s also enriching because we strive to simplify everyone’s daily life while keeping everyone happy and productive at Jellysmack. Do you have what it takes to become a part of our team?

Your mission:

Jellysmack is opening up a new role as an IT Support Specialist. This is a unique opportunity to develop your skills in a company in hypergrowth with an increasing demand for support, onboarding, and the purchasing of hardware.

What you’ll be responsible for :

• Monitoring, prioritizing, and responding to incoming IT related incidents and requests in a timely manner
• Serving as the first point of contact for customers seeking technical assistance
• Performing remote troubleshooting using diagnostic techniques and remote support tools
• Maintaining users’ computers, including upgrades and configuration as needed
• Helping onboard new users
• Installing, preparing and updating OS and computers
• Keeping inventory of all equipment, software, and licenses
• Making sure that hardware, software, and services are purchased in the most cost-effective and timely manner possible

This is an office-based position for our site in Levallois-Perret.

A little about you :

• 2+ years experience as a help desk technician or in another IT support role

• Excellent knowledge of Windows, MacOS, mobile devices, and other tech products

• Good knowledge of IT purchasing and hardware suppliers

• Knowledge of SAAS products (such as Google Workspace, Slack, Monday…) is a plus

• Knowledge of SSO and MDM solutions is a plus

• Ability to excel in a client-facing role, strong communication skills, customer service oriented

• Ability to work independently

• French and English, both written and spoken

Benefits

Perks at Jellysmack:

Clubs (cooking, art, talks, sports)
Paid volunteering: 1 day dedicated to supporting a cause of your choice
Wellness (fitness, yoga, meditation)
Healthcare coverage
Daily meal vouchers

The Jellysmack difference:

Jellysmack’s story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort.

We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.

Currently home to over 150 influential Creators, including Brad Mondo, Bailey Sarian, and Emmymade, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (“Beauty Studio”), soccer (“Oh My Goal”), gaming (“Gamology”), and more.

Through the power of our data, we maximize reach and revenue so our creators can stay focused on their passion—creating the best content and entertaining fans around the world. We turn that passion into a brand and that brand into an empire.

Our commitment to diversity and inclusion

At Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

Ready to be part of a great human adventure?

We’re dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!