NO SPONSORSHIP FOR A VISA: YOU MUST ALREADY HAVE THE AUTHORIZATION TO WORK IN THE USA (US citizen or green card, visa).

As a Junior CSM intern at IWD, you work closely with our team to assist with projects for all our local clients. You will be involved in every step of a project’s life cycle: from scoping to delivery & user training and personalized support and assistance to our clients.

Responsibilities and Duties:

• You will work closely with our Studio team and freelancers: prepare briefs, check their work and give them feedback to comply with clients’ briefs.
• You will assist in the production and delivery of all East Coast projects.
• You are part of our support team and are responsible for answering users’ questions.
• You organize and train users on IWD solutions (face to face or web call).
• You assist the CSMs in creating documents for the clients.

What we are looking for:

• Bachelor’s degree required. Recent graduates welcome
• Previous work experience in a small tech company is a plus.
• Must be fluent in English.
• Excellent communication skills, written and verbal.
• Strong computer skills / Tech Savvy (Office Pack, especially Excel, Photoshop is a plus).
• Strong interest in retail and merchandising as well as new technologies
• Responsible, independent, positive and persistent.
• Ability to initiate new ideas and adapt easily.

Cover Letter + Resume