We are looking for a Customer Data Engineer with a strong interest the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

You will develop a deep knowledge of the production processes and use cases of our customers. You will join the Customer Success team who works directly with customers and in daily collaboration with the R&D team. The position is oriented on data, its meaning and its exploitation.

Why do we need you?
• Empathize with every aspects of the customer experience.
• Guide and coach customers and sales representatives with dedicated customer success processes.
• Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process.
• Ensure customers are updated on new product features and have developed a roadmap to implement
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Identify common customer challenges and actively suggest better solutions.
• Gather customer product feedback to help product management define the product roadmap
• Partner closely with R&D and Product Management teams to translate business needs and product requirements into new solutions for customers.
• Develop and maintain relationships with existing customers to ensure their satisfaction and retention while helping to grow our incremental revenue
• Educate customers on the value of the overall solution and encourage optimal utilization
• Organize training sessions with customers to empower their teams so they become increasingly self-sufficient.

Why join InUse?

• A strategic function within a fast-growing and ambitious start-up in the promising sector of Industrial IoT / Industry 4.0.
• The opportunity to gain a vision of the entire data integration chain, from the connectivity of industrial machines to the restitution of data analysis.
• The capacity to have a real and measurable impact on sustainability in the industrial sector by helping our customers reduce their energy and raw materials consumption.

Authorization to work in France required. InUse will not provide visa/work permit assistance
Master Degree in Engineering, Computer Science or related disciplines.

• 3+ years of experience in a customer-facing role within a data oriented organization. SaaS experience is a benefit.
  • Strong analytical skills, rigorous, curious and prone at delivering within schedule.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Consistent track record of highly-professional customer service in a fast paced, dynamic environment. Motivated by new technologies and industrial IoT. An experience in the manufacturing industry is a plus.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Comfortable within international customers evolving in global organizations in a multi-cultural environment. Fluent in English, a second language is a benefit.