InUse is developing a strategic partnership with a leading industrial player, to create an innovative digital platform for the food & beverage industry.
In this context, we are looking for a Customer Success Engineer with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.
Your mission 👇
As a Customer Success Engineer, you will develop a deep knowledge of the production processes and use cases of customers in the food & beverage industry. You will join a project team who works directly with customers and in daily collaboration with the R&D team. The position is data oriented, its meaning and its exploitation. You will then need to have a vision of the entire data integration chain, from the connectivity of industrial machines to the restitution of data analysis.
What you’ll do ✏️
- Empathize with every aspect of the customer experience, putting customers’ needs first.
- Impact global performance of factories and their route to sustainability
- Leverage data to create value added services for the industry leaders engaged in the program
- Develop a portfolio of digital service for the targeted persona such as:
o Curative maintenance to help workers to restart faster the equipment
o Predictive maintenance to help production technicians to anticipate failures
o Quality optimization to help quality managers to reduce natural resources waste - Investigate best-in-class industry problem resolutions through curiosity and continuous self-development
- Build prototypes for industry specific issues which can integrate sensors, hardware and advanced data analytics
- Travel and meet with customers onsite to discover and understand their needs
- Ensure customers are updated on new product features and have developed a roadmap to implement
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
- Identify industry challenges and actively suggest better solutions
- Gather customer product feedback to help product management define the product roadmap
- Partner closely with R&D and Product Management teams to translate business needs and product requirements into new solutions for customers.