The Managing Director oversees all aspects of the business including sales, operations, buying, client development, service and staff management. This position is fully accountable for strategy, execution of initiatives and overall performance of the Hermès Boutique.

All other duties assigned by supervisor.

Functional Responsibilities:

• Oversees management team and ensures that they are well informed, trained and aligned in approach
• Provides strategy for team motivation, orchestrates change as needed, drives results through excellent people management
• Maintains at all times high morale and drive to achieve results
• Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the boutique
• Manages the buying through preparation, strategy and execution of the buy
• Ensures the highest level of service, coaching staff and management for increased performance
• Conducts/supervises the monthly touchbase sales coaching process, effectively coaching for optimal results
• Addresses all issues affecting the boutique in a timely and thoughtful manner, delegating and following up as necessary
• Effectively partners with all corporate departments, metier heads etc. to make sure the boutique is well supported in achieving its goals
• Maintains an active database of candidates for boutique. Recruits, interviews and selects appropriately
• Embraces and supports all company initiatives, contests, programs
• Full responsibility for P&L, sales goal and inventory results
• Full responsibility for training of staff, communication and adherence to policy
• Maintains active HR notes on team performance and is responsible to write annual evaluations for direct reports in addition to guiding managers for all boutique reviews
• Manage stock for qualitative and quantitative maintenance respecting best sellers, aged inventory, and MOS guidelines
• Active partner with Communications Team to organize relevant Events that build client relationships and reflect the spirit of the House
• Work closely with VM team to ensure exceptional standards are always respected and new product stories are always highlighted
• Be fully aware of market trends and ensure Floor Managers conduct regular competitive shopping

Supervisory Responsibility

• YES - Supervises Assistant Manager, Operations Manager and all sales staff and sales support

Budget Responsibility

• YES - Full P&L responsibility. The Managing Director is responsible for achieving the sales goal for the year for their specific location. They also ensure the store is profitable and has an accurate inventory that falls within the parameters the company sets.  Responsible for maintaining stock levels all in all métiers and sell thru’s to achieve sales goals for the year.

Decision Making Responsibility

• YES

Minimum Years of Experience

• 5 + years in Retail Management preferred

Minimum Education Requirement

• BA or Equivalent

Preferred Skills

• Driver of sales, enthusiastic, high energy. Natural and Dynamic leader of a team
• Impeccable standards of service and experience with a luxury/quality seeking clientele
• Natural elegance in communication to all levels with particular experience interacting with high level company executives and handling frequent store visits
• Proven ability to supervise and develop other high level members of store management
• Operationally sound
• Strategic, open to new ideas, not fearful of change
• Ability to motivate and maintain morale of team even in challenging circumstances. Is not afraid of conflict
• Good delegator with excellent follow up skills but able to truly empower other managers
• Ability and desire to form strong partnerships across the organization. Sees the value in others opinions
• Great sense of personal style and passion for our brand and heritage
• Sensitivity to a multi-cultural environment and experience working with France or other European brands
• Exceptional merchant with previous buying experience and strength in managing buying process preferred
• Sense of humor. Does not take self too seriously or demonstrate arrogance. Humble nature, refined, understated, discrete
• Kind and effective management style. Does not manage by fear or intimidation
• Comfortable with fast paced environment. Ability to prioritize effectively

Travel

• 3-4 weeks annually to Paris

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès of Paris (USA) requires proof of full vaccination status as defined by the CDC and/or applicable state or local health agencies against the virus known as COVID-19, and any variants, as a condition of employment with Hermès of Paris (USA), except where prohibited by state or local law. Hermès of Paris (USA) will consider any reasonable requests for accommodations for disability and sincerely held religious beliefs in accordance with applicable laws.

AN EQUAL OPPORTUNITY EMPLOYER

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.