Head of Account Management / Customer Success (f/m/x) - France

Everoad by sennder, créée en 2016 par Maxime Legardez, révolutionne le transport routier de marchandises (TRM) en mettant en relation expéditeurs et transporteurs en temps réel.
En juin 2020, ils ont fusionné avec leur homologue allemand sennder pour devenir le commissionnaire de transport digital numéro 1 en Europe et un leader mondial du secteur.

Leur objectif ? Mettre en commun technologie et savoir-faire pour optimiser les opérations de leurs clients. Leur solution digitale, qui s’adresse aussi bien aux transporteurs qu’aux expéditeurs, réduit les frictions dans les processus d’affrètement et de suivi des transports pour permettre une réduction des coûts pour les expéditeurs et une optimisation des opérations pour les transporteurs.

Depuis 2016, 120 millions d’euros ont été levés auprès des plus grands fonds d’investissements internationaux, dont Accel et Lakestar. Avec un marché valorisé à plus de 400 milliards d’euros en Europe, ils souhaitent réaliser un chiffre d’affaires de 1 milliard d’euros d’ici 2024.

Leur présence en Europe s’étend dorénavant à sept bureaux (Allemagne, France, Italie, Espagne, Pologne, Lettonie, Pays-Bas) avec une équipe de plus de 600 collaborateurs.
Ils comptent un vaste réseau de 10 000 transporteurs partenaires et de clients internationaux (Casino, AB Inbev, Unilever, Coca-Cola, Amazon, etc.) pour lesquels ils opérent plus de 35 000 transports par mois.

Ils partagent un même objectif : créer un géant européen du TRM tout en réduisant l’impact environnemental du transport routier pour définir une industrie durable avec une culture d’entreprise forte où l’humain est central.

If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in your character as in your talent.

Our fast-growing Technology startup sennder is in need of an outstanding talent to lead our Account Management  team.

sennder, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. You can learn more from us here. 

By leading a team of 20 people, the Head of Account Management is here to provide excellent quality of service and help grow our accounts in order to help stabilize our rapid growth. 

The role is based in our Paris office.

Your challenge will be:

• Work across functions to continually seek new solutions for team efficiency and customer logistics challenges
• Provide leadership and direction to a high-performance team of managers and individual contributors, including hiring, training, and career development
• Guiding, coaching and energizing the account management team, as well as enticing the rest of the organization to take its part
• Lead and inspire top talent to reinvent and streamline processes, practices and behaviors to drive customer success
• Driving revenue and growth within your teams portfolio of accounts

 To get there you will need:

• Proven leadership, coaching and management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Ability to collaborate and work with a highly diverse set of internal and external partners
• The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
• High integrity individual who’s enthusiastic about building a great company for the long term, and making a huge, positive impact in the world and on education
• French (native level)
• English (fluent level)
• A third language (e.g. german, spanish)  would be a plus :)

What we will be offering: 

• A part of an international company with office locations in 5 different countries
• Structured promotion process in order to give everyone the same chance to grow
• Structured regular feedback process enabling personal development
• Employee’s well-being: in-house gym, unlimited snacks, drinks 
• Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other companies and local organizers

At sennder we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy to build and nourish long-lasting friendships across teams and often come together to plan fun events and activities.