ElTenedor

ElTenedor

Customer Care Specialist French

  • Permanent contract 
  • Barcelona

The company

ElTenedor

ElTenedor

  • E-commerce
  • From 250 to 2000 employees

The job

Customer Care Specialist French

  • Permanent contract 
  • Barcelona

This position was filled!

About

TheFork, a TripAdvisor Company, connects diners with the hottest restaurants in Europe, Australia and Latin America. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 million of opinions.
Through TheFork (website and app), as well as through TripAdvisor, diners can easily select a restaurant, consult other users reviews, check real-time availability and instantly book online.

TheFork also provides restaurants with a software solution, TheFork Manager that enables them to optimize their operations and improve service and revenues, following yield management principles of price variability depending on time.

Job description

We are looking for a wonderful Customer Care Specialist to join our team! If you love helping people and are positive, patient and cheerful, we want to meet you!

To complete your mission, you will do:

  • Answer to incoming requests via phone, email and chat.
  • Assist our customers if they have questions about our electronic reservation book, our website or app.
  • Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Preferred experience

The ideal Customer Care Specialist has a native level of French and is fluent in English. Speaking more languages is always welcome!

Are you open-minded and have a high level of communication skills? Do you care about customer needs and always try to make their experience unique and satisfactory, because you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast-paced environment? Then this job is for you!
It also would be awesome if you have some technological knowledge and troubleshooting experience in a customer support environment or you have worked with Salesforce.

What can we offer?

  • Ticket Restaurant
  • Udemy for Business online courses
  • International working environment
  • Dining and leisure area + terrace
  • Wellness/fitness reimbursement
  • Team building activities
  • Coffee points with breakfast, snacks and weekly delivery of fresh fruit.

Recruitment process

  1. First HR interview by phone.
  2. Second interview with Manager or Team leader.

Meet the ElTenedor team

ElTenedor

ElTenedor

Customer Care Specialist French

  • Permanent contract 
  • Barcelona
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