Dynatrace ONE is what we’ve branded our transformative customer experience program. We bring traditionally siloed post-sales teams, such as customer success, technical support, and services, together into “squads” with the single objective to make our customers successful. Our mission is to transform the customer experience through personal conversations, strategic guidance, and proactive engagement. We help our customers accelerate their adoption of Dynatrace’s advanced capabilities by leveraging our expertise and best practices, realize the transformational value of Dynatrace to modernize the management of their applications and services, and develop meaningful relationships that focus our customers’ business and personal success.
As a Technical Enablement Manager (TEM), you will partner with your regional leadership stakeholders to drive regional needs while also being responsible for the implementation of global programs, policies, and procedures that enable end-users to navigate customers through the key stages of their lifecycle successfully: from pre-sales to post-sales, onboarding, relationship management, growth, and renewals.
You will be responsible for delivering training as well as measuring its effectiveness. Training and enablement will center around multiple topics such as (but not limited to) technical Dynatrace product knowledge and a deep understanding of IT and monitoring and observability knowledge.
The ideal candidate is a high-energy, driven individual with technical IT acumen, enablement, and coaching experience. The candidate should thrive working in a fast-paced, dynamic environment.
Responsibilities
We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?
All your information will be kept confidential according to EEO guidelines.