Opportunity and Challenges
We are in the process of assembling a team of best-in-class, innovative and passionate individuals to join our Technical Support team. We want to leverage talents, skills, and expertise to achieve one goal: unlock the power of “DNA-write”. We offer the opportunity of joining a dynamic, international, and highly skilled team in a pioneering startup company. Our SYNTAX ™ DNA Synthesis platforms not only have the potential to change the way the world makes and uses synthetic DNA, but also to accelerate the rate of discovery by delivering upon the promise of same-day results.
This is an opportunity to join a rapidly growing company and to have a large impact as a product expert supporting a technology that will have a far-reaching impact across biological sciences.
The Role
DNA Script is actively searching for an accomplished Principal/Senior Scientist is responsible for effective and timely resolution of customer cases, including complaint investigations, case documentation, trending analysis and preparing reports, ensuring regulatory compliance and customer satisfaction. Will be responsible for providing technical and troubleshooting support for DNA Scripts Syntax System remotely by phone, email, and other remote support tools. Understands customers’ problems and recommends solutions to meet their needs. The ideal candidate has strong technical knowledge, expertise of primer based molecular workflows and automation system functionality, enjoys troubleshooting, has a problem-solving mindset and prior complaint handling experience.
Responsibilities:
Applications Support and Customer Engagement
Technical Product Support
Experience
Ideal Candidate will have:
Miscellaneous
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