We are looking for a passionate and talented Technical Customer Support (Italian speaker) to join a multicultural team (including French, Russian and Romanian) and help us tackle ambitious technical challenges.

As a member of a young and ambitious technical team, you will have the following missions:

• Handling of support tickets at level 1 and 2 (by email, phone, ticketing tool)
• Qualification and analysis of incidents raised by customers
• Direct resolution of tickets whenever possible
• Bugs analysis and resolution in sync with the Product and Dev teams
• Escalation of issues to level 3 when necessary
• Resolving day-to-day technical challenges
• Maintenance of our knowledge base

You will show off the following skills:

• Great sense of service
• Curiosity and autonomy
• Excellent oral and written communication skills in Italian and in English
• Proven ability to diagnose complex issues through a methodical approach
• Ability to prioritize tasks and work hand in hand with customers
• Knowledge of fundamental concepts of web technologies (HMTL, Javascript, CSS, Web servers, Networks)

Big plus:

• A first successful experience in technical support and user assistance
• Fluency in French, German or Spanish
• Deeper knowledge of web technologies (Browsers internals and development tools, JSON/Rest, HTML/Javascript, programming language)

Why join us:

• International environment with teams in 5 countries in Europe (and soon more)
• Work in a demanding (real time, high load) cloud sector mixing application services and telecom
• A pivotal stage in our development with a significant acceleration in our growth

• Call with HR
• Call with the Team Lead
• On-site interview with manager and CTO