Senior Associate - Support & Engagement, Qatar

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Purpose of Job:

We’re looking for a talented individual to join our Rider Operations department to manage the team responsible for supporting our growing Rider Fleet. The team is responsible for everything that gets our riders out on the road and is critical to ensuring the fleet has everything they need to succeed in their roles.

Main Responsibilities:

• Development and implementation of robust performance management and reporting processes
• Monitor all rider costs in line with budget
• Rider payment cycle management
• Ensuring that all inbound rider inquiries adhere to SLAs and analyzing all rider inbound inquiries to identify efficiency gains where appropriate
• Creating new initiatives to foster our rider community and improve rider satisfaction
• Plan and manage quarterly rider events
• Oversee the management of our rider microsite
• Management of a comprehensive stock and fleet management system

Requirements:

• Experience in working with complex teams and people from a variety of backgrounds/nationalities.
• Exceptional organizational skills and attention to detail.
• Impeccable and stylish written English with an adaptable tone.
• Driven and confident personality, who can keep a cool head in a crisis.
• Ability to communicate effectively and both offer and critique ideas and opinions.
• Entrepreneurial mindset and a willingness to get your hands dirty.
• Strong ability with Microsoft Office, especially Excel, or Google equivalents, and a keen eye for data.
• Fluency in English, Arabic is a plus

Benefits and Diversity

• Annual Holiday Leave
• Work visa
• Medical insurance
• Annual home flight tickets
• Free Deliveroo Plus - Free delivery and access to special offers
• Maternity & Paternity benefits
• End of year parties & regular social events
• An extremely fun team to work alongside!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.