Customer Success Manager CPG Industry Expert- Bilingual Spanish
Data Impact by NielsenIQ

Data Impact by NielsenIQ

Customer Success Manager CPG Industry Expert- Bilingual Spanish

  • Indefinido 
  • Remote, 97458
  • Formación: No especificado
  • Experiencia: No especificado

La empresa

Data Impact by NielsenIQ

Data Impact by NielsenIQ

  • Macrodatos, Comercio electrónico
  • Entre 50 y 250 empleados

La oferta

Customer Success Manager CPG Industry Expert- Bilingual Spanish

  • Indefinido 
  • Remote, 97458

  • Formación: No especificado
  • Experiencia: No especificado

¡El puesto ya ha sido cubierto!

Who are they?

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

This is where Data Impact by NielsenIQ comes in! We collect over 60 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
Today: Data Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries

  • A young but experienced and dynamic team with a resolutely start-up attitude!
  • A uniquely diverse and international environment with more than 30 nationalities
  • Real career development opportunities
  • A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges
Data Impact by NielsenIQ
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Job description

Under the responsibility of the Customer Success Director and working from your home office within The USA you will join our growing American team to manage our portfolio of clients in the US :

  • Onboard and train clients on the tool
  • Analyze data to improve customer experience
  • Handle and resolve customer requests, problems and questions
  • Maintain ongoing customer relationships
  • Network to identify new needs from our customers and potential business growth
  • Minimize customer churn
  • Participate in events and forums

All your information will be kept confidential according to EEO guidelines.

Our Benefits

  • Flexible working environment
  • Health insurance
  • Parental leave
  • Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

Preferred experience

  • 2+  years proven experience for an CPG/FMCG manufacturer as a Category Manager or other commercial position (trade manager, e-commerce …)
  • Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
  • Highly analytical, ability to utilize Excel and PowerPoint to conduct and present analytics
  • Passion for service and customer satisfaction
  • Bilingual Spanish is essential
  • You have excellent communication skills
  • Ability to work in a dynamic and fast-moving team
  • Willingness to travel (post-Covid)
Data Impact by NielsenIQ

Data Impact by NielsenIQ

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