You will join our international customer success team and assist the customer success managers in their main missions:

• Handle and resolve customer requests, problems and complaints
• Onboard and train new clients and staff on the tool
• Analyse data to improve customer experience
• Maintain ongoing customer relationships
• Help to identify new needs for and from our customers and potential business growth
• Provide consultative and analysis services

Process :

• ITW with HR
• Case study - analysis of data 
• ITW with Customer Success Directors

#LI-DAIM

• Masters 2 in a Business school
• Stage or Alternance accepted (apprentissage ou contrat pro)
• Excellent level in BOTH English and French, both oral and written
• « Problem solver » : you understand your clients’ problems quickly and propose appropriate solutions
• Great people-skills you are as good at negotiating as you are at explaining and training
• Excel and PPT hold no secrets for you
• Autonomous, you are looking for new challenges