THE MISSION

You will join our international customer success team and assist the customer success managers in their main missions:

• Handle and resolve customer requests, problems and complaints
• Onboard and train new clients and staff on the tool
• Analyse data to improve customer experience
• Maintain ongoing customer relationships
• Help to identify new needs for and from our customers and potential business growth
• Provide consultative and analysis services

YOUR PROFILE :

• Masters 1 or Masters 2 in a Business school
• Alternance (apprentissage ou contrat pro)
• « Problem solver » : you understand your clients’ problems quickly and propose appropriate solutions
• Great people-skills you are as good at negotiating as you are at explaining and training
• Excellent level in English and French, both oral and written
• Excel and PPT hold no secrets for you
• Autonomous, you are looking for new challenges

• Qualification phone interview
• Interview with HR and a team member