We’re searching for a technical writer to apply their skills as a writer and their knowledge of professional documentation management to an internal documentation project for one of our products.

You have an ability to evaluate and analyze complex information, and a natural desire to help people understand things that are hard to understand.

You will work with a team of talented content developers who work collaboratively with subject matter experts to make our products easier to use.

• Write user-friendly help content and documentation for support teams
• Study the software and speak with subject matter experts to learn about the product
• Use different methods of presenting information to clearly explain concepts and processes
• Follow internal standards and processes for creating documentation

• Minimum of 3 years experience in writing help content, knowledge base content or similar
• Fully-fluent in English with a good or intermediate level of French (knowledge of other languages is a bonus)
• Excellent written communications and knowledge of relevant industry-standard writing conventions, style guides, and publishing guidelines
• Good knowledge of G-Suite tools and Microsoft Word; knowledge of Madcap Flare is a definite plus
• Self-directed, but also an enthusiastic team player with a strong motivation to succeed
• Strong ability to work closely with developers, Product Managers, business stakeholders and other subject matter experts to define documentation objectives and ensure that the delivered product meets all requirements
• Highly organized and able to handle multiple concurrent work assignment

Please be aware that samples of your work may be requested and/or skills testing may be done during the interview process.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

1. Telephone interview with Talent Acquisition Manager
2. First interview with Product Knowledge Manager
3. Online Technical and personality
4. Second interview with team members
   … and welcome to D-EDGE ! :)