IT Service Desk Support Analyst
IT Service Desk Support Analyst
Acteur investi dans la e-santé et aligné avec “Ma Santé 2022”, Cegedim Santé rassemble l’ensemble des solutions en santé interopérables du Groupe Cegedim, utilisées par 100 000 professionnels de santé qui nous font confiance et portées par des équipes pluri-professionnelles de 1300 collaborateurs engagés, présents dans toute la France.
Cegedim Santé regroupe les marques des 5 filiales historiques de la branche santé de Cegedim : CLM, Maiia, RMI, Resip (BCB) et Smart Rx.
Do you have a passion for technology and want to build a career in IT? Do you have customer service experience and IT skills but need the opportunity to get into your first technical role? Then this could be just what you're looking for. We're recruiting for an IT Service Desk Support Analyst - with training provided.
The company: With around 130 people in Leyland we've a near 40% market share across community pharmacies. We pride ourselves not only on the quality of our solutions but on delivering an exceptional customer service and customer experience at every stage. You'll be based in a modern, open plan office in Leyland working in a friendly and supportive environment.
Your next role?
You'll be joining a technical service desk team of c. 20 analysts providing support to a UK wide client base. You'll deal with around 15 to 25 calls per day of varying degrees of complexity covering the company's pharmacy software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You'll be working to different service levels and KPI's, but at all times you'll provide exceptional customer service ensuring a superb customer experience.
Is this you?
- You've a passion for IT and technology, possibly fixing computers in your spare time or helping friends and family with technical issues.
- You've probably studied IT at school, college or University and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking for your first step on the career ladder with a company that will train and develop you, giving you a path into more technical roles.
- You have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time.
- You're friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills and expand your technical knowledge.
What we can offer you
You'll be part of our friendly, supportive and focused team. We promote a culture where everyone pulls together; we're really passionate about the solutions we deliver and the impact they have on healthcare services all across the UK.
We're offering a competitive salary with an excellent range of employee benefits - including matched pension, health cash plan and a well-being allowance - plus personal development and opportunities for your career progression longer term.
Our teams enjoy a variety of work-related events as well as regular social activities in and out of the office.
Permanent, full time role
Based Leyland, Lancs
CHS is part of Cegedim. Founded in 1969, Cegedim is a global technology and services company committed to innovation. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare professionals, healthcare industries, life science companies, and health insurance companies.
Cegedim employs over 5300 people in 10+ countries and generated revenue of € 496 million in 2020.
Cegedim SA is listed in Paris (EURONEXT: CGM)
If you feel you'd be a good match for this role, please apply online now.
(Please note: visa / sponsorship is not being offered, so you do require full right to work for the UK to be eligible to apply)
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