The software solution that we are providing is transformative, innovative and very strategic for large organizations.
We’re looking for a talented candidate to lead our Customer Success organization into the next phase of its growth. This position will have a huge impact on the future of our company, as you will be responsible for scaling and coaching the Customer Success team. You will co-define with the leadership team the vision for how our Customer Success team operates and functions daily, and then execute the plan to make it happen. You will learn from our existing team and methodology and bring new perspectives and solutions to enable high retention and revenue increase on the customer portfolio.
As a trusted advisor, the Head of Customer Success must be an authentic collaborator, strong leader, and proactive, strategic problem solver.
Main roles and responsibilities:
Preferred experience:
What we offer:
💰 Attractive Compensation:
Competitive package
Stock options granted
Restaurant tickets (Swile)
Attractive health insurance
Public transportation reimbursement
🚀 Impact and Career development:
Be at the heart of our EMEA expansion
Structure, coach and scale the customer success team
Work with large international companies
Be exposed to the latest innovation trends and solutions shaping the world of tomorrow
🌱 Work environment:
2 days remote work per week possible
Work in comfortable and modern new offices in the heart of Paris (Sentier)
Benefit from close relationship and regular feedback sessions
☀️ Benevolent Culture
An agile, ambitious, and very supportive international team
A benevolent culture with a strong and passionate work environment
Regular team events (team buildings, afterworks, conferences etc.)
Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones
Interview with our VP of Sales and Customer Success:
-> Discussion about your experience and the role
Case study & debrief:
-> Perform a case study and show your talent
Cultural fit:
-> Meet members of the customer success team
Final interview:
-> Meet one of our co-founders
Offer !
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