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Customer Success Manager @ Station F

Indefinido
Paris
Salario: 42K a 50K €
Fecha de inicio: 31 de enero de 2021
Unos días en casa
Experiencia: > 3 años
Formación: Licenciatura / Máster

Beamy
Beamy

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El puesto

Descripción del puesto

We are currently growing our Operations team and are looking for experienced and talented people who are willing to build the future of tech intelligence, while growing their own skills and expertise.

You will be Beamy’s first Customer Success Manager (CSM), working with our Head of Customer Operations (HoCO). As the first CSM in the team, you will have ownership over the complete CSM processes of Beamy.

In collaboration with the Head of Customer Ops, you will have to:

Build and execute the CSM processes:

  • Choose and equip Beamy with the most relevant CSM tools, define processes, identify best practices and set up internal and external best communication processes;
  • Create and conduct support training programs to provide best practices to our users;
  • Work with your coach to build and execute the success strategy;
  • Develop an adoption strategy, based on opportunities to increase end-user adoption;
  • Create and define the Customer Journey with the HoCO.

Deliver the best ROI:

  • Partner with customers to establish clear business goals, timelines, priorities and metrics of success (measure adoption, assess oportunities of up and cross sell, etc);
  • Proactively manage a portfolio of Enterprise customers once the implementation phase is completed;
  • Improve customer retention, ensure customer renewal and reduce churn;
  • Define and monitor the success KPI;

Put excellence at the center of business:

  • Communicate with and present to C-level executives, know how to convey Beamy’s value proposition;
  • Lead operational meetings, frequent workshops and master classes to present new features;
  • Forecast and anticipate impacts to Beamy’s Platform.

Collaborate with sales, delivery and tech teams:

  • Be the voice of the customer: provide and prioritize detailed and accurate product feedback to the tech team on how Beamy can better serve our customers;

What we offer:

  • A genuine experience in entrepreneurship within an early stage startup, on the biggest startup campus in the world (Station F)!
  • A key role within our organisation with the opportunity to be a decisive player in transitioning Beamy from startup to scaleup,
  • Full ownership and strong autonomy, free of micro-management,
  • The best health mutual and lunch vouchers available (Alan & Swile),
  • A united and highly dedicated team who’s not faint-hearted,
  • A competitive salary and stock-options in a future unicorn 🤞💰 !

Requisitos

  • You have at least 3 years of experience, working with large Enterprise customers in a Customer Success or Account Management role in a fast-growing SaaS company;
  • You have an extensive experience working as proven strategic advisor with senior customers;
  • You have strong presentation skills and the ability to lead high powered workshops;
  • Business oriented, you always put the customer first, you have a track record of reaching and exceeding business targets;
  • You want to work in a high growth environment that is constantly evolving.
  • You enjoy big human and technical challenges, and you want to hack a market (joining an early stage startup is more than a job, it’s an adventure!);
  • You give a lot of importance to team bonding and team spirit; helping each other is always a priority;
  • You have an entrepreneurial spirit, you are highly proactive, and you are not scared to take on topics you do not master at first;
  • Fluent in French and bilingual in English

Proceso de selección

  • Introductory call with Romane, our HR ;
  • In-depth call with Andréa, our CEO ;
  • Customer Sucess case ;
  • Half-day immersion at Station F and team-fit validation ;
  • Reference check.

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