The Quality and Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every step from easily finding and buying the product, having it delivered promptly and on time, being satisfied with the product quality, and finally providing smooth after sale service, if necessary.
Based in Bordeaux and within the Customer Care Process Team, the Zendesk specialist will have a key role in the efficiency of the customer care service of Back Market being the administrator of our helpdesk tool allowing every customer claim to be efficiently assignated to one of our +400 users located in different countries.
YOUR MISSION:
YOU ARE AT THE RIGHT PLACE IF:
RECRUITMENT PROCESS:
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.