Job summary
Flexible EU or UK location
We are looking for a Senior Manager Employee Relations
Join an exciting team with a great mission. We want Amazon to not only be the most customer centric company where our customers can find, discover and buy anything online, but with your help, Amazon will also become the most employee centric company in the world. This is your chance to make history!
Your Role: Senior Manager Employee Relations
The Amazon Last Mile Employee Relations team supports Amazon and third-party contractor teams that execute Amazon’s last mile delivery services. The core workforce this positions supports are Amazon's employees. We are seeking a Senior Manager with a demonstrated ability i) to quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) to develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; and iii) to influence leaders to win alignment, support, and change agents. The Senior Manager will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills. You will own ensuring that fair, consistent, and transparent employee relations processes are applied at our delivery stations so that we can maintain a positive experience for last mile associates. You will provide guidance to senior leadership teams when introducing programs that foster a positive and engaging relationship with our driver workforce. Amazon works with and respects the right of employees to establish and join works councils, choose and engage in constructive negotiations. In support of these mechanisms, you will support Amazon with strategic and operational advice in terms of trade unions and works councils.
Business Area: Operations
Operations is at the heart of the Amazon customer experience. We start with the customer and work backwards. This role will work with and support the last mile operations in our delivery stations, the last stop before our packages are delivered to customers. The teams in our delivery stations are responsible for managing last mile delivery, from dispatch from the station, all on road delivery activities, and processes relating to return to station. Throughout, our driver workforce ensures that our customers receive what they want, when they want it. We work hard to make the driver experience positive so that they ensure our customer expectations are met.
Main Responsibilities:
The Senior Employee Relations Manager works as part of the senior leadership team, developing and delivering projects and programs whilst ensuring, through a team of local Operations and HR Managers and country Employee Relations teams, the effective delivery of an excellent customer experience.
Travel requirement 30-50%
Responsibilities include:
The successful candidate will: