To make our ambition to become the European leader on the (very) hot market of BNPL come true, we are seeking for a Customer Success Manager Lead France.
The growth at Alma is exponential: every month, hundreds of new merchants start using Alma. We work very hard to offer them an exceptional experience, at every stage of the journey.
As Customer Success Manager Lead France you will have a key role in providing a state-of-the-art, consistent experience to mid-to-large-sized merchants to build long-term merchant relationships resulting in high satisfaction, loyalty, and increased share of checkout.
You’ll be arriving at the beginning of the experience. The Customer Success team has been created in March 2021. There is still a lot to create! This means you’ll have a key role in shaping the function.
Reporting to the Head of Customer Success, you will work closely with the Sales team, the Onboarding team, the Retail Training team, and the Merchant Support team.
Your key responsibilities will consist in :
Lead and develop a team of Customer Success Managers:
Structure the team and build the right processes & tools:
Redefine and codify what undisputable success with merchants means:
Coach the team:
Monitor the merchant performance, identify key opportunities, and provide support when needed:
Being a Customer Success Manager Lead France requires a wide skill set and a high level of energy:
Your experience
Because of the importance of this role for Alma, the process is quite intense. Yet, we’ll aim at running it in 2 to 3 weeks max.
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