We’re looking for an extremely talented & motivated individual to help us build a robust and scalable self-service ecosystem to make sure our users can find solutions to their issues as quickly as possible.

Your mission will be to lead the implementation of our future in-app Chatbot as well as to improve & maintain our Help Center.

This position will be based in our Jacksonville, Florida headquarters.

Your responsibilities will include:

• Building up answer flows & optimizing them both at the process & content level
• Training & optimizing the models to make sure the Chatbot has the highest possible accuracy
• Updating & optimizing the Chatbot on a daily basis
• Creating new content as well as updating existing content on our Help Center
• Managing the translations of our Help-Center to make sure the self-service experience of our community is always localized
• Reporting on self-service performances as well as user intents to help us create the best possible CS experience
• Tackling some user inquiries in our Helpdesk to keep in touch with the community

Some of the great things about working at Yubo:

• 100% financed Florida Blue health insurance.
• 25 days of paid time off per year + national holidays.
• Monthly lunch allowance.
• Flexible remote work possible.
• Work with creative and passionate people who love what they do and where they work.

• You’ve got at least 3 years of experience in a Support, Social Media or Marketing team
• You’ve ideally already worked with a Chatbot
• You’re extremely good at managing projects & drafting processes
• You’re an excellent writer & know how to transmit empathy in a digital environment
• You’re extremely good at vulgarizing & synthesizing information
• You’ve already handled thousands of user requests in your life, as part of a Support or Social Media team
• You’re not a developer, but you’re not afraid to dig into some basic code or to read complex API documentations
• You’ve previously worked in the gaming, social media or entertainment industry