What we need…
We’re looking for talented Customer Success Managers to join our Customer Success team in London or Italy, working with our English and Italian speaking clients. You’ll join a dynamic and client-obsessed team which generates significant contributions to YOOBIC growth. The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued success with the YOOBIC solution.

The CSM takes ownership of YOOBICs relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with YOOBIC. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives

What you’ll do…
• Manage and grow relationship with Key Client stakeholders
• Organise QBRs and Operational Reviews with clients to build targets and objectives for the upcoming year
• Identify opportunities for improvement, specifically ensuring optimal use of solution
• Identify potential challenges to continuously enhance business and operational efficiency
• Define high-level strategy and target model with Clients to ensure long-term adoption of the solution and satisfaction
• Day-to-day follow-up on client activity and operations
• Data analysis, leverage YOOBIC and client KPIs to help decision-making
• Act as a functional and strategic advisor
• Take a proactive approach to client issue resolution
• Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
• Work closely with the Product teams to participate in the evolution of the app based on market requirements
• … and being the amazing candidate you are, you will be willing to take on additional responsibilities as needed!

What you have…
• Strong experience in a similar Customer Success / Client Relationship / Consulting position
• Client-facing and people oriented by nature
• Conducted QBRs with all sizes of clients
• Customer relationship driven
• Expert knowledge of the MS Office suite
• Strong analytical skills (data analysis, reports, KPIs/metrics, etc.)
• Proactive, “get things done” attitude
• Able to learn fast and solve problems
• Resourceful nature, with excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
• Fluent in both English and Italian