This position is no longer available.

Customer Implementation Analyst

Permanent contract
London
Salary: Not specified
No remote work

YOOBIC
YOOBIC

Interested in this job?

Questions and answers about the job

The position

Job description

Who we are…

YOOBIC is an all-in-one digital workplace for frontline teams in retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 300+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Logitech, Peloton, Puma, Vans and Sanofi trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience. To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn.

Headquartered in London with offices in Paris, New York, Milan and Tel Aviv, YOOBIC has grown very quickly and doubled revenue year on year since its creation in 2014. There are now close to 200 employees worldwide, and we are looking to grow significantly over the next 12 months, especially in the US market, both in revenue and in headcount. YOOBIC is well positioned following a successful Series C fundraising round of $50m in Autumn 2021. Investors include the highly respected venture capital firms Highland Europe and Insight Partners, and YOOBIC achieved 40% growth last year and operational profitability.

Given the innovative product which customers love and our predicted growth trajectory, this is an exciting time to join YOOBIC! We are a truly multinational inclusive organisation which likes to empower its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC, and a passion for the future of work, and you will have the opportunity to quickly make an impact. We offer competitive reward packages and many employee benefits - check out our current opportunities at www.yoobic.com/careers.

 

What we need…

We are looking for a talented Implementation Analyst to join our team in our team in London. We are looking for a highly collaborative, conscientious and versatile profile. You will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals

This is an ideal position for a recent grad who would like to progress to a career in Implementation

What you'll do…

  • Work on on simultaneous one-off or recurring professional Services as part of YOOBIC Customer Implementation team
  • Configuration of workflows in the YOOBIC solution according to client specifications, using the different capabilities of the YOOBIC platform
  • Set up image recognition algorithms based on artificial intelligence technology
  • Update client environment (users licences, sites database, etc…) following the evolution of our clients’ network, either using our administrator interface or adapting Excel database files
  • Deliver high-quality training on YOOBIC platform to our customers, both on the web platform administration, and on the mobile application usage for users in stores
  • Take a proactive approach to client issue resolution
  • Manage the global delivery process form A to Z, until global client acceptance and sign-off


What you have...

  • Technical and/or analytical based degree (ex: Engineering, Economics, Computer Science, Finances, Logistics, Sciences, Supply Chain, etc.)
  • Expert knowledge of Microsoft Excel
  • Proactive and eager to solve problems
  • Fast learner, able to understand the behaviour of technical tools quickly
  • Strong ability to explain clearly the behaviour of technical tools to non technical clients
  • Strong organization skills and attention to details
  • Ability to adapt and to work within an international environment
  • You have very good written and verbal communication skills
  • Fluent in French and English (additional languages are always welcome, especially Portuguese or Spanish!)
  • Intellectually curious, interest in start-ups and new technologies



Want to know more?