The Role

Welcome to the Jungle is growing fast, and with a projected 5000+ clients in 2022 we are looking for an Account Management Director to help us structure and scale the next step of the French Account Management team.

The Account Management Director will be responsible for establishing the vision and growth strategy of the different market segments (Mid and Enterprise).

She or he will manage 2 Team Leaders who each drive teams of 6 Account Managers.

WTTJ is looking for pro-active, results driven, analytical masterminds who thrive in fast paced and team oriented environments. Who are also obsessed with client satisfaction and able to pass this culture onto the teams she or he will manage.

Looking for someone to retain and grow Accounts to 10M€ in Annual Recurring Revenue or more.

Scope & responsibilities

Your main missions are :

• to define and drive the strategy that will ensure maximum client retention (reducing churn) and upsell opportunities on market segment levels, in coordination with the Head of Account Management
• to centralize and coordinate the different teams’ efforts and challenges, in order to convey clients portfolio’s specific needs while deploying scaled processes and efficient methods
• to hire, develop & work closely with AM Team Leaders in managing the AM teams under their responsibility: 10 to 20 individual contributors. Define a recruitment strategy to build performant and complementary teams (incl. team members and managers)

People development

• Ensuring the development of Team Leaders by coaching, training, and providing continuous constructive feedback - allowing them to grow into their management roles
• Support Team Leaders in managing AM individual contributors by providing the necessary backup for hiring, developing teams’ Talent, sponsor internal mobilities and support in HR processes (onboarding, trial period follow-up, performance reviews, learning & development cycles, off-boardings)

Team Management

• Overseeing teams rituals, monthly meetings, pipereviews… & coordination between teams specialized on specific market segments (managed teams)
• Ensuring proper client portfolio distribution for individual contributors (with ramp ups, leaves and continuous portfolio growth). Monitoring load and making sure the teams have the necessary tools and processes to deliver maximum client retention while driving upsell opportunities
• Communicating and marketing teams’ success in order to cultivate internal and external recognition

Performance Management & reporting

• Owning the client segment’s global performance by driving AM operations on global portfolio level
• Defining growth strategy and setting targets
• Understanding key business drivers and making sure the teams focus is aligned with the vision translated by those KPIs
• Ability to forecast accurately and share data with necessary analysis for decision making
• Improving processes to scale
• Centralizing and coordinating between managed teams

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

You are our ideal profile if :

• you have at least 8 years of professional experience and have successfully managed a team of at least 5 people for a minimum of 4 to 5 years
• you have a proven track record of leading a team to success in a fast paced environment
• you have a strong analytical background and are able to analyze, structure and use data to make decisions
• you are fluent in French and English
• you know how to inspire and federate teams around a vision, and translate it into practical comprehensive actions
• you have already implemented impactful retention processes and strategies to scale a business
• you are familiar with MRR, churn, upsell and overall renewals mechanisms
• nice to have: experience in dealing with Human resources professionals and familiar with employer branding challenges

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

• Step 1: Phone screen with Faustine (around 30 minutes)
• Step 2 : Visio interview with Chadia (around 45 minutes)
• Step 3 : Visio interview with Faustine and Marine (around 45 minutes)
• Step 4 : Visio interview with Pierre-Gaël (around 45 minutes)
• Step 5 : Visio interview with Camille