Who we are

Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.
After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.

Do you want to join the adventure? Welcome aboard!

Our values

AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always

Missions

The Operations Department is at the heart of Worldia's organization. With its 40+ members, it provides high-end class advice on our travel destinations and customer support throughout their journey (pre-sales, predeparture, on spot and post travel). In a nutshell: the Ops department takes care of 35 000 travellers per year to 75 destinations. 

To support our growth, the department is evolving and opening a position of Head of Operations.

Directly attached to David, cofounder - COO, your role will be to:

• Manage Operations daily activity (customer and supplier aspects)
• Structure and optimize operating processes and organization
• Represent Operations at the interface with internal departments
• Supervise the implementation of a complete quality approach, from order checkout to customer feedback after return
• Steer relationship with subcontractors 
• Hire, support and develop the skills of the entire Operations team, particularly the Managers (4 managers > 5 team leaders > 30+ Ops agents)
• Track and improve Operations KPIs

HQ in the 9th Arrondissement - Possible hybrid working mode: 3 days office / 2 days remote

Lets talk about you

The skill set to succeed:

• 8+ years of experience, including minimum 3 years managing an operations team in a fast-paced environment
• Performance management & analytics (KPIs driven - Excel proficient)
• Digital friendly (Hubspot, Front, Gsuite, Slack)
• English AND French both fluent
• Positive attitude & Solution oriented: Adaptability to unexpected situations, which is the DNA of the Ops playground in the Travel industry!

Recruitment process

- HR Interview with Patricia, the Head of HR, to better understand your career plan and your fit for the role at Worldia 

- An Interview with David, the COO, to create a strong alignment on what we'll be expected from you and help you project yourself within the team

- A Business case and an Interview with Jean, the PM Operational Excellence, to evaluate your skills and the way you operate 

- A 30-min final chat with Grégoire, the CEO, to talk about culture & vision alignment 

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process