About the Care Team ⭐️

The Care team’s mission is to deliver the coaching insights to clients, support them in their program, and keep them happy and engaged until the end of their wave.
By joining the team as a Coaching Care Associate, you will be co-responsible for managing the day-to-day client relationship, answering any client questions in a timely manner, and providing them with the right insights to help them progress in their role and in their life.
You will be joining a team of 2 Coaching Care team members and you will report to our Insights Manager, Sophie Holubinka, and work alongside our VP of Coaching Practice, Marine Buclon-Ducasse, our Science Manager Theo Tsamba and Process Associates, Amaury and Mordjen.

What you will do in this role 🤔

• Help clients grow: Deliver the right coaching insights based on the client’s needs. Refer to the coaching plan built by the Progress team, and the library of certified coaching content to write your response.
• Listen with empathy: Read and analyze the last piece of content shared by clients and contextualize their progress in the program.
• Support with extra care: Manage the client relationship by interacting with them during their weekly routines, and answering any of their questions in a timely manner.
• Foster engagement: Follow and experiment tactics to re-activate clients that are slipping away.
• Foster collaboration: Contribute to the continuous improvement of the program through sharing feedback

What you’ll need 😎

• 2+ years in customer success or copywriting.
• Ability to understand an executive client’s context, dynamics, and coaching needs.
• Knowledge and experience with business, strategy and management topics in order to accurately assess clients’ situations.
• Excellent copy-writing skills — writing is your second nature.
• English fluency is a must — A high level of English language and a wide vocabulary.
• A customer-centric mindset, highly supportive, passion for helping people grow.
• Comfortable with multi-tasking, and working in a high-speed environment.
• A detail-oriented and positive mindset.
• Nice to have: a first experience in a start-up.

• Meet with Julien, first call to you get to know you better and tell you more about Wave and the position.
• Case study at home (1h).
• Meet with Sophie, the hiring manager (1h).
• Team/ Stakeholders interview (1h).

On average, the entire process lasts 3 weeks and a decision is usually made within 48hrs after the last interview 🤞