Vulog is looking for a Support Technician to join us in our sunny premises in Nice!
In this role, you will be responsible for performing customer support :
o Level 2 support for product requests or technical issues (questions, problems) directly from customers through desktop solutions and calls.
o Taking ownership of customer issues through to resolution - including troubleshooting, external and internal communication, and providing regular and meaningful feedback to the customer.
o Provide customers with step-by-step guidance to resolve technical issues and applicable workarounds.
o Follow up on technical requests and provide quick feedback.
o Prioritize customer requests and escalate issues to the next level.
o Provide customer feedback on application functionality to product teams.
o Write and update internal knowledge base articles.
o Previous work experience as a technical support
o Knowledge of operating systems, web services and APIs.
o Ability to prioritize and diagnose application problems.
o Excellent communication skills.
o Critical thinking skills.
o Good interpersonal skills.
o Good written and verbal communication skills.
o Be patient and listen.
o Having self-control.
o Be organized and synthetic.
o Being able to work independently while maintaining a team player” attitude.
o Know how to deal with multiple problems at the same time.
o Be passionate about IT and customer relations.
o Be motivated and want to invest.
o Excellent level of English: we are an international company with colleagues and customers from all over the world!
o You will have the opportunity to work in a high-end, international, and multicultural tech environment,
o Monthly “tickets resto” meal benefits,
o Annual company seminar/trip,
o Positive work environment with opportunities to grow within the company,
o Public transport paid 50% by the company,
o Health insurance,
o Job based in Nice with 2 days of remote work allowed per week,
o Ability to make a major impact on a service that is impacting millions of users per year across the world,
o Opportunity to be part of an innovative tech company that is on the frontlines of the mobility revolution by working hand-in-hand with companies and cities to redefine their transportation strategies/policies.
If you are a team player looking to join a dynamic and fast-growing company shaping the future of mobility, please press “Apply” !