This position is no longer available.

Head of Operational Excellence

Permanent contract
Salary: Not specified
Starting date: January 31, 2023
Occasional remote
Experience: > 4 years

Virtuo
Virtuo

Interested in this job?

Questions and answers about the job

The position

Job description

The opportunity

You will be responsible for the design, implementation and continuous improvement of Virtuo’s operational excellence processes as the company scales globally. In this role, you will work cross-functionally to develop processes and tools for global operations that drive high quality experience, efficiency and cost control. You should enjoy developing simple solutions to complex problems, have experience working with product teams and be able to build trust with a wide range of stakeholders.

🎯 Your missions:

Key job responsibilities:

Build the best processes and tools for our operations to scale sustainably

  • Own the design and continuous improvement of operations processes, developing global standards and benchmarking.

  • Developing new mechanisms and tools to support high-quality operations management across all Virtuo’s markets to optimize for utilization.

  • Work with technology teams and product managers to develop new tools and systems to support scalability of existing processes.

Developing best practices globally to drive standardization and cost efficiency

  • Run cross-functional workshops on the big battles that will drive cost optimization.

  • Build strong partnership with operations field leaders to identify impact of new business initiatives and successfully integrate and deploy them in market.

  • Supporting the operations with insight and analysis into customer and partner trends (vehicle popularity, garage performance trends, etc) to guide data-driven decision making

  • Understand the interdependencies of the business problems you help solve (e.g., customer requirements, process limitations, legal or compliance requirements).

⚡ What’s cool about this job:

  • The chance to build a role from scratch as you see best for the business, leading the global strategic priorities for operations.

  • A global scope means the opportunity to collaborate with a diverse group of stakeholders facing exciting local challenges.


Preferred experience

  • 7+ years of relevant professional experience, including team management.

  • You have hands-on experience leading an operation and/or leading operational strategy across multiple geographies.

  • You have experience collaborating with product teams driving automation and tooling improvements.

  • You are passionate about continuous improvement and developing mechanisms to reduce defects.

  • You are willing to roll up your sleeves and do whatever is necessary (owner mentality).

  • Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management.

  • An over-communicator who has strong presentation skills and the ability to articulate, present, and debate recommendations at all levels of the business.

  • Qualifications in project management or Lean Six Sigma are desirable.


Recruitment process

  • Discovery interview with our People Team

  • Meet Nina, our COO.

  • Case study and debriefing with Nina and a Product Manager (your future business partner).

  • Culture fit interview with our People team and a GM.

🚙 Learn more about us:

Want to know more about us? Check our Candidate Kit

Diversity & Inclusion:

We believe that equality and diversity make us a better company and community. We currently have around 20 nationalities at Virtuo and we respect and value employees from every background. We are committed to making an impact on society and this is at the foundation of everything we do at Virtuo — from our product’s features to how we build our workforce. We take many initiatives to improve diversity and inclusion and we are proud we signed the PACTE by FrenchTech, an engagement to bring more parity in the start-up ecosystem.

Want to know more?

These job openings might interest you!

These companies are also recruiting for the position of “Management Consulting”.