Are you passionate about customer service and think you have what it takes to connect with every customer you meet? If you want to work in a booming industry and feel you have the capabilities, then you should apply for this role!
We have an exciting opening in our amazing Paris Customer Retention Team, based in the heart of the 17th district.
We are looking for a dynamic retention representative to help us retain our core customer base.
You will join a close-knit team of 3, part of the bigger Customer Experience team, with a good spirit and a fun and cooperative working atmosphere. You report to the Team Leader.
The main mission of a Customer Retention Specialist is to make our customers happy, as quickly and awesomely as possible. Our success is measured by reactivity, clarity, and one-shot problem-solving.
In order to support Virtuo’s users during unexpected experiences (damage invoice claims, car issues, anomalies, etc.) your missions include:
Damage Claims (main mission):
Stripe disputes
Customer Claims
Social media moderation
🚀 It’s always a plus:
🎁 Perks:
📈 An interesting Stock options package
🏡 Flexible remote-work policy
🌴 RTT
🥗 Swile, lunch card
🧁 Free drinks and snacks
🚗 Virtuo’s special discount code
🎈50€ for your Virtuo anniversary
🦷 Health insurance
🪑 Fleex, material rent for you to work comfortably from home
🎡 Seminars, team building activities and events throughout the year
These companies are also recruiting for the position of “Customer Service”.
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