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Field Manager

Permanent contract
Berlin
Salary: Not specified
No remote work

Via
Via

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The position

Job description

As Field Manager, you will be responsible for helping deploy Via's innovative ride-sharing technology as we expand our DACH business. You will work with us to build an exciting project right from the start, and experience the dynamics of the rapidly changing mobility industry up close.

What You’ll Do:

  • Play a key role in launching the operations on the ground and work with our experienced senior leadership team to take decisions on how to setup the service
  • Ensure the smooth daily operation of our service and ensure the continuous optimisation of processes and rider experience
  • As local “Betriebsleiter” you are the main contact for our partner in day-to-day operations and guarantee the highest customer satisfaction
  • Recruit, train, and manage a team of excellent drivers for our service
  • Work closely with our central support operations team to ensure adequate live-support for the service as well as high-quality customer support
  • Coordinate vehicle related processes like vehicle ramp-up, maintenance, and cleaning, and steer subcontractors accordingly
  • Work tirelessly to standardise and improve operational processes and systems

Who You Are:

  • Entrepreneurial attitude - you like to work independently and assume a lot of responsibility
  • True team player - you enjoy working in an energetic team environment
  • Desire to work in an exciting market at the interface of mobility and technology, together with a dynamic, international team
  • Ability to stay calm in stressful situations and develop creative solutions in real time
  • A technology apprentice - you like to work data-driven
  • Outgoing and communicative - able to always find the right tone in different contexts, no matter if you are speaking to the management level at our partners, drivers or tech team members
  • Relevant work experience, as well as a University or Fachhochschule degree
  • Fluent German speaker with strong proficiency in English

What Catches Our Eye

  • Masters/Diploma
  • Qualification as “Mietwagenunternehmer” or “Omnibusunternehmer”
  • Experience as “Betriebsleiter” in the (public) transportation industry
  • Prior experience working in a fast-paced start-up environment

We’re Via, and we build technology that changes the way the world moves. We've partnered with Europe's largest cities and most progressive transport leaders to launch next-generation public mobility systems in over 50 European cities — from advanced wheelchair accessible services in Berlin, to on-demand buses in London, to reimagined school transport services in rural France, and everything in between.

We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimises reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transport authorities, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.

Ready to join the ride?

Via is an equal opportunity employer.

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