Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 650 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

Vestiaire Collective is looking for a Quality Control Associate to join our Operations team in the US

About the role

Reporting to the QC Team Leader, the Quality Control Associate ensures the quality control of all received products into our workshop to guarantee the compliance of sales announcements and make reliable transactions, in accordance with our company standards.

What you’ll be doing

• Oversee products rack to be processed according to the FIFO & area rules.
• Scan product ID and read the data sheet.
• Ensure all necessary controls are in accordance with VC specifications (product value, size, status, etc.) to validate the product data sheet compliancy.
• Ensure the product restoration if needed to facilitate the transaction (cleaning, stitching, etc.).
• Make all the necessary comments to the product data sheet to make the transaction reliable and avoid returns.
• Identify the blocking points that could hinder the transaction and make the most appropriate decision for Vestiaire Collective, the seller and the buyer.
• Act as a trusted third party between the buyer and the seller in case of anomaly.
• Seal the items after each check to certify the passage through our workshop.
• Follow the proper storage of controlled racks accordingly to the FIFO & area rules.
• Alert your line manager in case of doubt or malfunction.
• Manage the inventory of the areas he/she is responsible for.
• Act as the linking pin between different VC services as required (SRM, logistics, Concierge, etc.)

What we look for

• Return Management experience
• Strong luxury fashion knowledge
• Experience in fashion construction or design is a plus
• Management of anomalies (Zendesk, Jira, etc.)
• Strong attention to detail
• Team oriented
• Flexible to changing needs/situations
• Time management skills and multitasking for working in a fast paced environment

What we offer

• A meaningful job with an impact on the way people consume fashion and promote sustainability
• The opportunity to do career defining work in a fast growing global scale up
• The possibility to work as part of a global diverse team with more than 50 nationalities
• 2 days to help Project - reinforcing your activist journey and volunteer for an association
• Significant investment in your learning and growth
• Competitive compensation and benefits package

Vestiaire Collective is an equal opportunities employer