We are growing faster than ever! We are influencing more than ever! With an innovative and disruptive e-commerce product, we believe that the time has come to change the way we buy and sell luxury products.
About the role:
Vestiaire Collective is constantly growing, developing in new countries, and adapting to the customers’ expectations.
The Customer Care has to accompany this growth and the changes.
The quality of the treatment of the contacts at the Customer Care is a key point to develop the loyalty of our customers and gain new ones.
That’s why to reinforce the team, we are recruiting a Quality and Training Responsible.
Your goal is to guarantee the achievement of the contractual objectives of post contact Customer Satisfaction and Once & Done by our Customer Care provider and to contribute to the quality improvement and the training of the level 2 in-house team.
Role description:
Qualities:
What we offer
Next stepIf you are ready to join our fast-paced company, apply below! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.
About Vestiaire Collective
It all comes down to one important question: Why should so many great fashion items remain unworn in people’s wardrobes?
Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong.
Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.
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