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CRM System & Tools Manager

Permanent contract
Paris
Salary: Not specified
No remote work

Vestiaire Collective
Vestiaire Collective

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Questions and answers about the job

The position

Job description

At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a CRM System & Tools Manager to join our Paris team.

About the role

The CRM team is looking for a System & Tools Manager to administrate CRM tools (data feed, evolution, campaign implementation). The ideal candidate must possess the ability to understand business requirements and processes, and translate these into innovative solutions that are highly easy to use, scalable and maintainable. Experience integrating Braze with other systems and applications is a plus.

What you’ll be doing

  • You will work closely with tech (Product) & data (Marketing Intelligence) teams to optimise the way we provide data to target & personnalise our marketing & transactional campaigns. Data flows & data model definitions (from/to Snowflake to/from Braze)
  • You proactively engage and support our internal customer needs and businesses, and ensure we deliver high quality solutions. 
  • You are responsible for the CRM ecosystem, maintain existing processes, partner with stakeholders to design and implement new global initiatives.
  • You will manage the technical campaign operators who are in charge of implementing the campaigns. 
  • You largely contribute to industrialise processes to produce campaigns. 

Preferred experience

Who you are

  • Working experience (Data integration & tool administration) with a marketing automation tool (Braze is a plus)
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users, and managing UAT/deployment process
  • Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.

What we offer

  • An exciting job on a permanent contract in office in Paris where you will be able to express your creativity and potential
  • The possibility to work with a dynamic and multidisciplinary team

Next step

If you are ready to join our fast-paced company, apply below! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call. 

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people’s wardrobes? 

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.

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