At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a CRM Project Manager to join our Paris team.

About the role

The CRM (Customer Relationship Management) team’s main objective is to drive DAU (Daily ActiveUsers) on Vestiaire Collective platforms (Web, Android, iOS) and to increase the stickiness (DAU / Monthly Active Users).

We are also a true enabler to help all business owners of the company to reach their goals for everything linked to user-triggered communications: Conversion, NPS, etc. Our marketing automation tool (Braze) is a key strategic pillar for all CRM project managers to
implement efficient cross channel campaigns (email, push, SMS, in app messages, notifications, …)

Our CRM team is looking for its new talent: A result-driven CRM Project Manager, who will
drive and execute the customer experience strategy at Vestiaire Collective. As our campaign operator you report directly to the CRM System & amp; tools manager at Vestiaire Collective.
In that position you are responsible for implementing marketing campaigns (emails, pushes, SMS, in app messages)

What you’ll be doing

• You are the main user of our marketing campaign tools (Braze, Nexmo, …)
• You implement targetings, templates, personalize the contents.
• You are responsible for preparing and scheduling marketing campaigns.
• You Optimize existing communications, creation of new programs
• Project management: briefing ; coordination with different teams (CRM Animation, Editorial Team, Creative Team, Data, Tech…),
• Follow-up of bugs, testing & QA of key automated communications,
• Measure performances: define & daily monitor projects KPIs (reporting, ad’hoc analysis, results sharing)
• Market best practices benchmark &  recommendations to improve automated communications

Who you are

• A Bachelor or Master’s degree in Marketing / Digital
• 1st significant experience (at least 2 years) in CRM / Customer journey
• Project management skills. Ability to manage several projects on the same time & in tight deadlines
• Strong analytical skills. Excellent Excel knowledge, Tableau / SQL / Google Analytics a plus
• 1st experience with CRM tools is a real plus
• Excellent writing skills
• Proactive, rigorous, details oriented
• Excellent relational skills (many interlocutors to deal with)
• Fluent in French & English (written / spoke)

What we offer

An exciting job on a permanent contract in office in Paris where you will be able to express your creativity and potential
The possibility to work with a dynamic and multidisciplinary team

Next step

If you are ready to join our fast-paced company, apply below! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call. 

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people’s wardrobes? 

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.