Vestiaire Collective

Vestiaire Collective

Account Manager APAC - Japanese Speaking

  • Permanent contract 
  • Paris
  • > 2 years

The job

Account Manager APAC - Japanese Speaking

  • Permanent contract 
  • Paris
  • > 2 years


Vestiaire Collective curates and connects the world’s most desirable wardrobes and provides a trusted and sustainable new way of buying and selling pre-loved items.

Vestiaire Collective is a community driven online resale site dedicated to desirable premium and luxury fashion.

Founded in 2009, Vestiaire Collective launched with the aim of offering a high- quality resale site in which members can buy and sell luxury fashion in a trusted environment. The site stands out from other platforms due to its knowledgeable curation team, authenticity and quality control process as well as its extensive community of over 10 million members in 50 countries worldwide. In a new era of smart shopping, Vestiaire Collective is the answer to evolving attitudes to consuming fashion and the circular economy, giving customers the opportunity to extend the lifespan of pieces they no longer wear by bringing them back into circulation.

To date 500+ people are employed by the start-up and spread across the offices in Paris, Tourcoing, New York, Berlin, and Hong Kong.

Job description

At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a Account Manager APAC to join our B2C team.

About the role

The ideal candidate will be able to maintain a good relationship with his/ her clients, find opportunities to recruit new clients, with a successful experience in e-commerce / fashion industry. You should be a self-starter, detail-oriented and customer-focused, with the ability to work in a team.

You will report to the Head of B2C and will be coordinating with the B2C Global team.

What you’ll be doing

  • Account Management: Ensure that our clients receive the highest level of sales and operational customer service, including day to day support and troubleshooting.
  • Business development: Responsible for pitching and on-boarding Tier 1 B2C sellers, according to strategic growth areas -- price point, category or market.
  • Seller education: Be responsible for educating sellers on best sales practices, including resale pricing and fashion e-commerce trends.
  • Revenue generation: Your goal is to maximize the GMV generated by your portfolio of new and existing clients while maintaining a healthy level of new-in supply.
  • Reporting: Measure the growth and performance of your key accounts according to defined KPI’s. Report weekly and monthly sales performance and identify key insights to grow the B2C business.
  • Global teamwork: Partner with other cross-functional teams on structuring and executing operational and strategic initiatives.

Who you are

  • You have 2-3 years of experience in customer service, account management or sales within the fashion and/or ecommerce industry
  • You have exceptional written and verbal communication skills in English and Japanese (Mandatory). Korean language is also a plus
  • You have an experience working in Japan or for a Japanese company and have a knowledge of Japanese business culture and the market
  • You have a strong interest for the pre-loved fashion market. A good knowledge of the industry and its key players is a strong plus.
  • You are dynamic, very detail-oriented and organized with a strong business acumen.
  • Proactive, you are comfortable working in a fast-paced and ever-changing environment.
  • You are customer focused, and use data analytics to make informed business decisions.
  • Strong knowledge of Microsoft Office (particularly Excel)
  • Ambitious self-starter that is proactive and result driven

What we offer

  • The possibility to work with a dynamic and multidisciplinary team;
  • Attractive salary and bonus scheme.

Next step

If you are ready to join our fast-paced company, apply below : upload your resume in English and answer our questions ! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

Meet the team

This content is blocked
Youtube cookies are required to show you this content
Questions and answers about the offer
  • Add to favorites
  • Share on Twitter
  • Share on Facebook
  • Share on LinkedIn